Frequently Asked Questions

WHO WE ARE

“In the Buff” is small apparel start up founded on the idea of the passion and love a WNYer has for its city. Growing up in Western New York it wasn’t until I moved away I recognized how much the Buffalo connection meant to so many people and that’s what this brand is all about. We hope we can meet or exceed your expectations with your experience. We thank you for the opportunity to earn your business.

HOW DO I CONTACT YOU

Please contact us at inthebuffbrand@gmail.com. We do our best to return messages within 24-48 hours. 

HOW DO YOU SHIP YOUR PRODUCTS?

We ship primarily via USPS, but also utilize FedEx or UPS

WHEN DO YOU GET NEW PRODUCTS?

Our product development is always evolving. We are in constant development of new products and designs.

OUR PRODUCTS

We spend a great deal of time of researching and testing products before we sell them. We stick to only high quality products and have strong relationships with our vendors to insure just that. 

CARE INSTRUCTIONS

All our apparel should be washed in cold water with like colors only. Hang dry or Tumble dry on low for best results.

OUR SHIRT DESIGNS

The way our shirts are made every design will have different variations to it. No two products will be the exact same. Each item and product will vary slightly.

SALE ITEMS

All sale items are considered FINAL SALE. Under no circumstances can any sale items be returned or exchanged for any reason.

RETURN & EXCHANGES

To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it in within 30 days of purchase. Unfortunately after 30 days, we are unable to process any returns or exchanges.

Once your return is received and inspected, we will inspect the item and notify you will notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5 to 7 business days, for the value of the item returned and any applicable taxes associated with the item. Shipping costs are NON-REFUNDABLE; the cost of return shipping will be deducted from your refund.

Once your exchange is received, we will send you an email to notify you that we have received your returned item and provide status to your exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to you are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee and cannot be held responsible if we do not receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.